This website (https://www.samsgourmetfoods.com/) is owned and operated by Sam Food Packing (“we,” “us,” or “our”). At Sam Food Packing, we are committed to protecting your privacy. We take the issue of security of your personal information very seriously.

This Privacy Policy (this “Policy”) together with our Terms & Conditions (https://www.samsgourmetfoods.com/terms/) explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. Personal information is any information about you from which you can be identified (such as your name or your email address).

This Policy tells you about:

• Our details
• What personal information do we gather from you and how is it collected?
• How is your personal information used and on what legal bases?
• How is your personal information shared?
• Cookies
• Protection of your personal information and retention
• Your rights
• Changes to our privacy policy
• Links

Our details
We are Sam Food Packing, a food packaging and manufacturing establishment based in the Kingdom of Bahrain. We are the data controller in respect of your personal information collected and used through your use of the website. We dictate the purpose for which your personal information is used and how we use your personal information.

What personal information do we gather from you and how is it collected?
We gather personal information from you, such as first and last names, telephone numbers and email addresses, that you provide voluntarily when you fill in appropriate sections of our website or when we directly message with you via our social media channels. For example when you complete our “Contact Us” section, you provide us with personal information which we hold and use for the purposes set out in the next section. We may also obtain information about you when you contact us about products (e.g., nutrition/ingredient queries, product availability) or when you enter one of our competitions or when you order products via our website, on pack promotions or through social media. We may collect your postal and/or email address and/or delivery address in order to send you information you have requested or to deliver products you have ordered via our website or through social media or to send you a competition prize.

We may also collect technical information (to the extent such information constitutes personal information) through your activity and use of the website. For example, we may collect information about the devices you have used (such as the IP address you use to connect your device to the internet and the browser type and version you use on your device); and information about your use of the website and any services we offer (such as the pages you have viewed).

If you provide us with personal information about another person, you must ensure that before you provide us with their personal information, you have their agreement to do so and that they are aware of the ways in which we use personal information as set out in this Privacy Policy.

How is your personal information used and on what legal bases?
Our main aim in gathering your personal information is to provide you with a customised service. In particular, your personal information may be used by us, our employees and service providers and disclosed to third parties for the following purposes. For each of these purposes, we have set out the legal basis on which we use your personal information.

Purpose Legal Basis
To provide the website to you. This is in our legitimate interest (i.e., the provision of the website to you).
To provide you with the services we offer (including any promotions, sweepstakes or contests). This is in our legitimate interest (i.e., the provision of the services to you), and depending on the circumstances, to perform a contract between you and us.
To communicate with you and other individuals and to carry out your requests and respond to your communications. This is in our legitimate interest (i.e., the provision and support of the website and service).
To carry out our obligations arising from any contracts entered into between you and us. This is to perform a contract between you and us.
To notify you about changes to the website. This is in our legitimate interest (i.e., the provision of the website and service).
To audit and monitor the use of the website and to improve the quality of the website. This is in our legitimate interest (i.e., the provision of the website and service, as well as to improve and ensure the security of the website and those services).
We may request your consent in circumstances where a legal justification over and above legitimate interests is required by applicable law (e.g., in relation to our use of certain cookies).
To manage complaints, feedback and queries. This is in our legitimate interests (i.e., the provision and support of the website and service and improvements and development of our business operations).
To comply with any legal or regulatory obligations. This is in our legitimate interests (i.e., protection of our business, employees and customers) and for compliance with legal obligations to which we are subject.

We may also use aggregate personal information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate personal information to third parties. These statistics will not include any data that can be used to identify any individual.

How is your personal information shared?
We do not share personal information with third parties unless certain safeguards and contractual arrangements are in place.

The selected companies are those that provide technical assistance and support and perform other functions to support our marketing activities. Our third-party service providers include our IT service providers and marketing agencies. In some cases, third party providers will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. If any of our third-party service providers shares your information with us, we will use it in accordance with this Policy.

All selected companies may have access to personal information if needed to perform such functions, but will only be permitted by us to use such personal information for the purpose of performing that function (which may include one to which you have expressly given your consent) and not for any other purpose.

We may transfer your personal information to a third party if we are under a duty to disclose or share your personal information in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

We reserve the right to use or disclose any personal information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfil your requests, or to cooperate in any law enforcement or regulatory investigation. Save for this, we do not sell, rent, transfer or disclose personal information we have collected from you in connection with our website activities, to third parties.

Cookies
A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our website. It enables our own system to recognise you when you visit our website, to track the pages you looked at while visiting our website and therefore to improve our service to you. Cookies may also be used to compile aggregate personal information about the areas of our website which are visited most frequently. This aggregate personal information can be used to enhance the content of our website and make your use of it easier. By continuing to use our website, you are agreeing to our placing cookies on your computer in order to analyse the way you use our website.

If you do not wish to accept cookies in connection with your use of this website, you must stop using our site.

Protection of your personal information and retention
The internet is not a secure medium and Sam Food Packing cannot absolutely guarantee the security of your personal information provided over the internet and any transmission is at your own risk.

Your rights
You have certain rights with respect to your personal information. The rights may only apply in certain circumstances and are subject to certain exemptions.

Right to rectify your personal information
You have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete.

Changes to our privacy policy
We keep this Policy under regular review and reserve the right to make changes at any time to take account of changes in our business, legal requirements, and the manner in which we process personal information. Any changes we make to this Policy in the future will be posted on this page. The updated Policy will take effect as soon as it has been updated or otherwise communicated to you. This Policy was last updated in January 2022.

Links
The website may contain hypertext links to other sites, which are not under our control. Please note that we are not responsible for the privacy policies of such other websites and we advise you to read the privacy policies of each website you visit which collects personal information.